Refund & Cancellation Policy

Every new subscription to AdSpend Advisor includes a 14-day free trial. You will not be charged until the trial concludes. Cancel any time during the trial from Dashboard → Billing and you will not be billed.

If you are not satisfied with your paid subscription, you may request a full refund within 30 days of the charge date. This applies to your first paid billing period on any plan (Starter, Pro, or Advanced), monthly or yearly.

Refunds are handled by our Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and enter the email address used at checkout to access your order history.
2. Select the order and choose "Request a refund," or
3. Email support@adspendadvisor.com with your order ID and we will submit the request to Paddle on your behalf.

Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

You can cancel at any time from Dashboard → Billing, which opens the Paddle-hosted billing portal. Cancellation stops future renewals; your access continues until the end of the current billing period. Cancelling does not automatically trigger a refund — if you are within the 30-day refund window and want a refund as well, follow the steps above.

Subscriptions renew automatically at the end of each billing period (monthly or yearly, depending on the plan you selected) until cancelled. Paddle will email a receipt for every renewal.

Refunds outside the 30-day window are handled case-by-case by Paddle in accordance with Paddle's Refund Policy and applicable consumer protection law in your jurisdiction (including statutory rights in the EU/UK that are not waived by this policy).

Questions about billing or refunds? Email support@adspendadvisor.com.